Privacy Policy

This Privacy Policy describes how Merido Lane collects, uses, and protects your personal information when you visit our website, place an order, create an account, contact us, or interact with our services.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect personal information that you provide directly to us when you place an order, create an account, subscribe to our emails, contact customer support, or use our website.

The information we collect may include:

• Your name
• Email address
• Shipping address
• Billing address
• Phone number, if provided
• Order details and purchase history
• Payment-related information processed securely by payment providers
• Customer service messages and communication records

2. Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, tracking technologies, analytics tools, and similar technologies.

This information may include:

• IP address
• Device type
• Browser type
• Operating system
• Pages viewed
• Time spent on our website
• Referral source
• Shopping behavior and browsing activity

3. How We Use Your Information

We use your personal information to provide, improve, and manage our services, including:

• Processing and fulfilling your orders
• Sending order confirmations and shipping updates
• Providing customer support
• Managing returns, exchanges, and refunds
• Improving our website, products, and shopping experience
• Sending promotional emails, if you have subscribed or given consent
• Preventing fraud, unauthorized transactions, and security issues
• Complying with legal, tax, accounting, and regulatory obligations

4. Payment Information

We do not directly store your full payment card information. Payments are processed securely through trusted third-party payment providers. These providers may collect and process payment information according to their own privacy and security policies.

Please review the privacy policies of the payment provider used at checkout for more information about how your payment data is handled.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality, remember your preferences, analyze website traffic, personalize content, and support advertising or marketing efforts.

Cookies may help us understand how customers use our website, which products are viewed, and how we can improve the shopping experience.

You can choose to disable cookies through your browser settings. However, disabling cookies may affect certain website features or checkout functionality.

6. Email Marketing

If you subscribe to our newsletter or provide consent to receive marketing messages, we may send you emails about new arrivals, promotions, special offers, and brand updates.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

7. Sharing Your Information

We may share your information with trusted third-party service providers who help us operate our website, process payments, fulfill orders, deliver packages, provide customer support, analyze website performance, and manage marketing activities.

These service providers are only permitted to use your information as necessary to provide services on our behalf.

We may also disclose information when required by law, to protect our rights, prevent fraud, respond to legal requests, or enforce our policies.

8. Third-Party Services

Our website may use third-party services such as payment processors, shipping providers, analytics tools, advertising platforms, and Shopify-related applications.

These third parties may collect, use, and process information according to their own privacy policies. We encourage you to review their privacy policies to understand how your information is handled.

9. Advertising and Analytics

We may use analytics and advertising tools to understand website traffic, measure marketing performance, improve our products, and show relevant ads to customers.

These tools may use cookies, pixels, or similar technologies to collect information about your interactions with our website and advertisements.

10. Data Retention

We retain personal information only for as long as necessary to provide our services, fulfill orders, resolve disputes, maintain business records, comply with legal obligations, and enforce our agreements.

When personal information is no longer needed, we will delete, anonymize, or securely store it according to applicable requirements.

11. Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

12. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, update, delete, or restrict the use of your personal information.

You may also have the right to opt out of certain marketing communications or certain types of data processing where applicable.

To exercise your privacy rights, please contact us using the contact information provided below.

13. California Privacy Rights

If you are a California resident, you may have additional rights regarding your personal information, including the right to request access to certain information, request deletion of personal information, and opt out of certain data sharing or sale practices where applicable.

We do not knowingly sell personal information in the traditional sense. However, certain advertising or analytics activities may be considered sharing under applicable privacy laws. You may contact us to submit a privacy-related request.

14. International Customers

If you access our website from outside the country where our business or service providers operate, your information may be transferred, stored, or processed in other countries.

By using our website, you understand that your information may be processed in locations where privacy laws may differ from those in your country or region.

15. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

If you believe that a child has provided us with personal information, please contact us and we will take appropriate steps to remove such information.

16. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of those third-party websites.

We encourage you to review the privacy policies of any external websites you visit.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website operations.

Any updates will be posted on this page. Your continued use of our website after changes are posted means you accept the updated Privacy Policy.

18. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Email: brittneynewton3839@outlook.com

Store Name: Merido Lane

Business Address: 8 Avenue Buffon, Saint-Quentin, 02100, France